Euromoney Institutional Investor

Customer Service Executive

Job ID
Nov 2022-14705
Department
Information Management Network
Location
New York City
Department/Location : Country (Full Name)
United States
Contract Type
(Employee on payroll)Permanent Full-Time
Category
Conferences / Seminars / Events
Targeted Job Start Date
02/01/2023

Job Advert

ABOUT THE COMPANY

Delinian is a global B2B information-services business. Delinian’s brands provide actionable data, analysis, intelligence and access in markets where information and convening market participants are valued. Delinian has customers in more than 140 countries and over 2,200 employees located in North America, South America, Europe and Asia.

ABOUT GROUP EVENT OPERATIONS

The Group Event Operations function is a new shared central which provides operations, customer service and procurement expertise to the event businesses in FPS, Asset Management and Fastmarkets.  We have created the Group Event Operations function to ensure excellence in event delivery, to drive efficiency and share best practice across our 500 events that run globally each year across the world.


JOB PURPOSE 

 
The customer service executive will be working on events and have experience of working in a busy office environment and used to dealing with multiple projects and tasks simultaneously. The role will comprise in dealing with all general enquiries from clients via telephone and emails, as well as debt chasing, setting up events on internal systems, and liaising with the wider event team. 

  

PRINCIPAL ACCOUNTABILITIES 

  • Processing all registrations accurately and efficiently using the in-house systems
  • Setting up events in CRM and CVENT platforms in collaboration with event and finance teams
  • Supporting delegates through their booking process where required
  • Invoicing, credit control, and refunds processing for delegate and sponsorship invoices
  • Managing the end-to-end customer service function per event
  • Debt management and tracking of payments to ensure revenue is accounted for prior to the event and to assist with aged debt
  • Assisting with virtual event set up - testing data flows, platform usage, uploading delegates to platforms
  • Sourcing and liaising with on-site registration companies for larger events through to implementation
  • Processing visa applications for overseas delegates
  • Preparing all registration admin pre-event and accurately reconciling all registration admin post-event
  • Ensuring compliance with Trade Sanctions and VAT requirements where relevant
  • Processing GLF Community membership and TowerXchange subscriptions administration
  • Working with tech and IT for continuous system improvement

 

KEY INTERFACES 

  • Event team - sales, production, marketing
  • Own team - operations and customer services
  • Finance team - cashier, sales ledger, credit control
  • Technology and IT
  • Suppliers
  • Clients

EXPERIENCE AND SKILLS REQUIRED 

  

ESSENTIAL 

  • Experienced in a customer services or customer facing administrative environment
  • Able to work with minimum supervision to strict deadlines and remain calm under pressure
  • Strong numerical skills - invoicing, budgets (including multi-currency events) and credit control
  • Competent in processing large amounts of data quickly and accurately
  • First-rate computer skills and competence within Microsoft Office
  • Proven ability to work well within a team
  • Experience of working in a fast-paced office environment
  • Exceptional attention to detail
  • Experience in planning and organisations skills
  • Excellent and confident communicator to both an internal and external audience in oral and written communication
  • Strong multi-tasking and prioritisation skills and able to work on several projects simultaneously
  • Ability to work as part of a team

  

DESIRABLE 

  • Strong affinity with digital systems and platforms
  • Creative and innovative thinker

  

BEHAVIOURAL COMPETENCES 

  • Work well under pressure and to deadlines
  • Customer first approach
  • A willingness to travel/to work late/overnight shifts on occasion
  • Time management and prioritisation on projects
  • Proactive and take initiative 
  • Able to challenge the status quo and seek continuous improvement

SALARY

 

The annual salary range for this position is $43,500-$53,500. The actual compensation may vary based on geographic location, work experience, education and skill levels. Our total compensation packages may also include competitive annual bonuses, commissions, or quarterly MBOs, dependent on the role. These will be discussed with you during the interview process.  The salary range represents Delinian’s good faith belief of the current market-value for the role at the time of this posting and is provided in support of New York’s Salary Transparency initiative.

 

BENEFITS

  • You will receive a competitive salary as well as other benefits, including paid holidays, discretionary gifted days and “early-finish Fridays”
  • Access to LinkedIn learning for training and upskilling
  • We offer flexible working arrangements and place a strong emphasis on a good work/life balance
  • We are also an equal opportunities employer, welcoming applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Euromoney Institutional Investor PLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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