Euromoney Institutional Investor

  • Customer Service Manager

    Job ID
    Dec 2018-8345
    Department
    Metal Bulletin Events
    Location
    London
    Contract Type
    Permanent Full-Time
    Category
    Conferences / Seminars / Events
    Targeted Job Start Date
    07/01/2019
  • Job Advert

    JOB DESCRIPTION – CUSTOMER SERVICE MANAGER

     

    Scope of responsibilities: 

     

    Start to finish customer service administration for our international series of events.

     

     

    Job Specification:

    • Processing of registrations from our customers
    • Invoicing and credit control for delegate and sponsorship invoices
    • Securing full payment from all clients in advance of the event
    • Responding and promptly resolving wide ranging customer queries
    • Improving customer service systems and processes
    • Working closely with the operations team to ensure seamless delivery of the events
    • Representing the business professionally at all times in written and spoken communication, both in the office and onsite at events.
    • Provide accurate information to the finance team including revenue reports and event reconciliation throughout the event cycle.
    • Running the registration desk onsite (on selected events)

     

    Candidate Specification

    • Excellent communication skills – able to deal with people at all levels, good written communication and confident telephone manner. Foreign languages are beneficial, but not essential
    • Confident, able to work with minimum supervision to strict deadlines and remain calm under pressure
    • Extremely organised - able to multi-task, work on multiple events at the same time
    • High attention to detail
    • Applicants should have experience in a customer service environment
    • Show initiative and be proactive to ensure quick and effective problem solving
    • IT skills – databases (experience with Salesforce is essential) Advanced Word and Excel, Typing to at least 50wpm
    • Highly numerate – invoicing, budgets (including multi-currency events) and credit control
    • Proactive approach, willingness to show initiative and accept responsibility
    • Flexibility to travel internationally to deliver customer service onsite (3-4 trips per year)

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